The move to work-at-home has revealed limitations in many institutional phone systems. Some systems may not have been configured to support remote work, or for some systems it might not even be possible. Institutions with systems that do not have flexibility find themselves making some difficult decisions within offices to try to accommodate student needs.
If calls can’t be answered how does a student or family get help? There are many creative approaches. But, in some cases, the approach is challenging for students and families who need support. Sometimes they are asked, via the voice mail message to send an email to get assistance. Sometimes the voicemail is full, and a message can’t be left. Whatever the approach, the inability to connect with a person can be really challenging in these continually challenging times.
The profile of cloud-based phone systems has been raised during this time. This option might have seemed unnecessary for many schools, until very recently. But, a cloud-based phone solution might be something your institution wants to consider moving forward. Providing flexibility, agility, and responsiveness for your telephony needs.
There are lots of options and considerations.
We are here to help if you’re beginning to navigate the possibilities. Contact us at 888.864.3282 or email us at firstname.lastname@example.org for a conversation. And, be on the lookout for a webinar on this topic in the future.
And don’t forget to visit our website for more information on what we have to offer.