Creating a Remote Workforce in the Face of COVID-19: The San Jose-Evergreen Community College District

When the COVID-19 pandemic struck, the San Jose-Evergreen Community College District needed to act fast to ensure that its 20,000 students could continue their studies unabated. Job One was finding a way for its 665 administrators, staff, and full-time faculty perform their essential roles from off-campus locations. That meant creating a remote workforce: providing remote access to the technology, tools, and applications they rely on to help support the student body.

Within a matter of days, SJECCD identified the major challenges it needed to navigate – many of which were impacting institutions across the higher education landscape. VPN solutions hadn’t been fully deployed and had to be scaled up. The use of unmanaged devices and unknown WIFI connections created security concerns. There was the potential that employees could unwittingly utilize malicious browser plug-ins. And there simply wasn’t enough hardware to support shifting the entire workforce to remote locations at the same time.

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Why Higher Education IT Staff Matter Even More in the Cloud

By Marcia A. Daniel, Chief Client Officer, Ferrilli

Earlier this month, I read a news item that is increasingly common as cloud software becomes more prevalent in higher education. It detailed planned cuts to the IT team at a major institution in my home state. While the financial stresses of the pandemic were cited as a primary motivator, administrators also pointed to the more “cost-effective model” of becoming a “cloud-first organization.”

Those administrators are indeed correct that the cloud is more efficient; but I would argue that they are mistaken as to the reasons why.

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Ferrilli Does: CRM Optimization

We are often asked “What does Ferrilli do?” Here is an example of what Ferrilli can do to help improve your institution’s CRM:

We have designed a solution that auto closes extra opportunities on a record when a record hits certain funnel stages, such as Opportunity Creation, Application Submission, Denied, Withdrawn, and Enrolled.

This solution streamlines the opportunity management process. And we work with each individual school to ensure the solution is configured to fit their unique business process needs!

Expect more from your technology. Get more with Ferrilli!

On-Demand Webinar: How to Protect Yourself on the Internet

On Safer Internet Day, Ferrilli Senior Consultant Alex Chong shares his top ways to protect yourself on the internet.

Alex offers expert advice on responsible sharing, password best practices, phishing protection, social media privacy, securing your internet connection and more!

This information can be used to protect yourself at home and also at the workplace, whether you work for an education institution or a corporation.

Let’s make a better internet for all!

Ferrilli Does: System Support

We are often asked “What does Ferrilli do?” Here is an example of what Ferrilli can do to help improve your systems:

We migrated one of our CORE System Administration clients from UNIX HP-UX to Linux Red Hat in order to avoid issues with an aging server environment.

Post-migration, the staff saw a significant improvement. In fact, the financial aid auto packager went from taking 12 hours to 12 minutes!

Expect more from your technology. Get more with Ferrilli!

Connect with us at the CISOA Virtual Technology Summit!

We’re excited to be a Platinum sponsor at the 2021 CISOA Virtual Technology Summit, February 8-11, 2021!

There are a number of ways you can connect with us at the conference:

– Virtual Booth: Stop by and check out our awesome content designed to help your college get the most out of its technology.

– Stump the Consultant: Bring your most challenging tech questions to our “Stump the Ferrilli Consultant” session on Tuesday, February 9th @ 12:15 pm PST. We’ll be giving away cool prizes (like a new iPad) to attendees with the toughest questions!

– Breakout Session w/ Q&A: On Thursday, February 11th @ 10:30 am PST, learn how Allan Hancock College increased completion rates and improve efficiencies within Academic Advising and the Registrar’s Office. Featuring a live Q&A with Allan Hancock College’s VP of Student Services Nohemy Ornelas, Ed.D.

– Chat Live with Us: Chat live with Ferrilli team members in our virtual exhibit hall on Thursday, February 11th @ 11:30 am PST.

We look forward to seeing you there!

Ferrilli Does: System Support

We are often asked “What does Ferrilli do?” Here is an example of what Ferrilli can do for students, faculty, and staff:

During the summer of 2020, to deal with the ramifications of Covid-19, we helped several colleges and universities change:

– Fall term dates and all of the related dates throughout Ellucian Colleague®
– Instructional methods for those sections and faculty
– Section days and times
– Buildings and rooms for sections (using custom utilities rather than having to make these changes manually)

Each campus was able to rely on our depth and breadth of experience with Ellucian Colleague to make sure all of the appropriate areas were updated, saving considerable staff hours and resources.

Expect more from your technology. Get more with Ferrilli!

On-Demand Webinar: Securing You Ellucian Colleague Environment Webinar

Wondering how to secure web servers and application listeners for your Ellucian Colleague environment? Ferrilli Senior Consultants Patrick Cunningham and Don Sullivan are here to walk you through the process!

Please join us at Ellucian Live Online 2020!

We are proud to be a Premier Level sponsor at Ellucian Live Online 2020, starting June 8!

Please stop by our virtual booth to view special offers and learn how Ferrilli can help your institution get the most out of its technology.

We will also be holding virtual office hours at Ellucian Live Online every Thursday from 10 am – 12 pm EDT! We look forward to connecting with you!





Recorded How to Modernize Your Phone by Moving It to the Cloud Webinar

Daring Leadership

This past weekend, as I was thinking about the many challenges that face all of us in our personal and professional lives, I was drawn to a book that I found quite inspiring. Many of you may be familiar with the work of Brené Brown. Her book Dare to Lead: Brave Work. Tough Conversations. Whole Hearts is, in my opinion, a book for this time. Big questions about leadership and bravery, openness to feedback, and heartfelt willingness.

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Recorded New Financial Aid Implications Webinar

Moving to Cloud-based Phone Systems

The move to work-at-home has revealed limitations in many institutional phone systems. Some systems may not have been configured to support remote work, or for some systems it might not even be possible. Institutions with systems that do not have flexibility find themselves making some difficult decisions within offices to try to accommodate student needs.

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Recorded Rolling Out Azure Windows Virtual Desktop for Remote Employees Webinar

Recorded Grading Scheme Transition Webinar

Considering Windows Virtual Desktops

College and University technology leaders across the country, indeed across the globe, have demonstrated great agility and adaptability in the face of moving to remote education and work. For many, the effort can be described as “turning on a dime.” Some institutions have made this transition by benefiting from institutional strategies that focused on mobility.

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Peace of Mind with Banner® CORE DBA and System Administration Services

Business continuity is paramount at any time, but particularly now. Ferrilli has been supporting many schools that use the Ellucian Colleague® system with a service called CORE System Administration services. We are pleased to announce that we are now extending that service to our Ellucian Banner® clients.

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Your Reputation is Only as Secure as Your Data

Recent news of large scale data breaches present cautionary tales of the risks associated with storing and maintaining sensitive information.  What you may not be aware of is that institutions of Higher Education are increasingly being targeted not only because of their rich troves of sensitive information, but also because many of them are inadequately protected.

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