Pacific University faced significant challenges with outdated hardware and business processes that hindered their ability to efficiently support students.

Situation

Registration was a particularly painful process, with the old Unidata system struggling to handle more than 50 concurrent registrations. This bottleneck required limiting user access during peak periods, which impacted both staff and students. When Pacific University began exploring modernization projects, they turned to Ferrilli, having already experienced their exceptional support with hardware maintenance.

Post-migration, departments across Pacific University reported significant time savings and smoother operations.

Solution

Ferrilli partnered closely with Pacific University, providing deep insights into their business processes and identifying areas for improvement. They led a successful SQL migration project in late 2019, dramatically enhancing system speed and efficiency across campus. Ferrilli’s technical consultants went beyond surface-level fixes, immersing themselves in the university’s environment and ensuring smooth execution. They offered continuous support, even during weekends, to resolve issues in real time.

Results

Post-migration, departments across Pacific University reported significant time savings and smoother operations. The previous registration bottleneck disappeared, with the new system handling registration without any need for user restrictions. The university was so impressed with the improvements that they almost forgot it was registration period. Pacific University continues to partner with Ferrilli on new projects, seeing them as a key resource for tackling their most complex technical challenges.