Carson-Newman University

Project Details

Jefferson City, TN

Products and Services: Assessments, Ellucian Colleague Optimization, Flexpert

Carson Newman University, located in Jefferson City, Tennessee, faced challenges with its Ellucian Colleague infrastructure and needed supplemental support for advanced technology projects.

Situation

Chief Information Officer David Tuell sought outside expertise to address deficiencies and streamline operations. The university contracted with Ferrilli for an audit of their systems, hoping to uncover gaps and find solutions to optimize their IT environment.

With Ferrilli’s help, Carson Newman improved the efficiency of its day-to-day operations while also successfully handling more advanced technology projects.

Solution

Ferrilli quickly delivered by conducting a comprehensive audit, uncovering critical issues the university had not previously identified. This audit provided Carson Newman with valuable insights into areas that required improvement, enabling them to make informed decisions about their IT infrastructure. Ferrilli’s team offered professional, expert guidance on how to address these deficiencies and implement improvements.

Carson Newman also benefited from Ferrilli’s flexible support model, which allowed them to purchase blocks of hours to use for special projects as needed. This model saved the university significant time and money, as they only paid for hours used, ensuring maximum value from Ferrilli’s services.

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Results

With Ferrilli’s help, Carson Newman improved the efficiency of its day-to-day operations while also successfully handling more advanced technology projects. The university now relies on Ferrilli not only for technical support but also as a trusted partner. Their relationship is built on trust, professionalism, and a strong commitment to achieving the university’s IT goals. David Tuell notes that Ferrilli consistently delivers over and above expectations, fostering a partnership that feels personal and dependable.

We are enabled to go further due to our passion for providing excellent services and vast experience in higher education. In fact, it’s all we do. So, get in touch with us today to speak with a member of our team.

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