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Ferrilli Help Desk Services


24x7x365 IT & Application Support for Higher Education.

Always-On Support

Ferrilli knows that one size does not fit all—especially when it comes to IT support. That’s why we deliver customized Help Desk services designed to meet the unique needs of higher education institutions. Whether your challenges are technical, operational, or department-specific, Ferrilli offers scalable, responsive, and cost-effective support solutions to keep your institution running smoothly.

Our 24x7x365 service desk ensures around-the-clock coverage for Tier 1, Tier 2, and Tier 3 support across IT systems, applications, and business-specific functions.  Support options available for faculty, staff, and students.

Omni-Channel Engagement

  • Phone
  • Email
  • Chat
  • Web Portal
  • SMS

All support is powered by our robust Salesforce Case Management Platform, providing a single point of contact and streamlined issue tracking.

Fully Customizable Models

Choose the model that fits your campus:

  • Shared or Dedicated Help Desk
  • General IT or Application Support
  • Specialty Help Desks: Business Office, Student Affairs, Facilities

We align support tiers to your internal teams:

  • Tier 1: Ferrilli US/Philippines
  • Tier 2: Client + Ferrilli
  • Tier 3: Client + Ferrilli + 3rd Party Vendors

Knowledge Management at Scale

We deliver Knowledge Centered Service (KCS) supported by:

  • Rapidly maintained Knowledge Base Articles (KBAs)
  • Chatbots and Virtual Agents
  • AI-enhanced automation
  • Salesforce CRM integration

Why choose Ferrilli?

Higher Education Expertise: Decades of experience supporting colleges and universities

ITIL-Based Incident Lifecycle Management

SLAs and Governance Structures

Multilingual Support

Proactive Infrastructure Monitoring

Scalable Innovation: Rapid rollout of services based on evolving institutional needs

Money-back Guarantee

Ready to Redefine Help Desk Support?


Let Ferrilli handle the IT noise—so you can focus on your mission.

Contact Us To Learn More